Privacy Policy
MerchFit is committed to protecting your personal information and ensuring your privacy. This policy outlines how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Act 1988 (Cth).
1. Information We Collect
We may collect various types of personal information, including but not limited to:
- Contact Information: name, email address, postal address, and phone number.
- Payment Information: credit card details and transaction history.
- Order Information: order history, product preferences, and return details.
- Website Usage Data: data from cookies, IP addresses, and user behavior on our website to improve your shopping experience.
2. How We Collect Information
Personal information may be collected directly when you:
- Place an order, request support, or subscribe to updates.
- Participate in promotions, surveys, or other marketing activities.
- Interact with our website through browsing or engaging with content.
We may also use cookies and tracking technologies to gather data about your website interactions. You may disable cookies in your browser, but some features may be restricted.
3. Use of Personal Information
MerchFit uses your information to:
- Process orders, manage accounts, and provide customer service.
- Improve and personalise our website and product offerings.
- Send marketing materials, promotional offers, or updates (you may opt out at any time).
- Prevent fraudulent activity and ensure the security of our services.
4. Disclosure of Personal Information
We may share your information with trusted third parties, including:
- Service Providers: to fulfil orders, process payments, and manage customer communication.
- Marketing Partners: for targeted advertising or promotions (with your consent).
- Legal Requirements: in response to lawful requests or to comply with legal obligations.
Your information is not shared with unauthorised third parties and will not be sold under any circumstances.
5. Data Security
MerchFit takes reasonable steps to protect your information against unauthorised access, alteration, and disclosure. We use encryption, secure servers, and other measures to safeguard data during transmission and storage. Despite these measures, no internet-based service is entirely secure, and we encourage you to take additional steps to protect your data.
6. Accessing and Correcting Your Information
You have the right to access or correct personal information we hold about you. For assistance, contact us at sales@merchfit.com. We will respond to your request promptly and may require verification to ensure the security of your information.
7. Marketing Communications
We may occasionally send marketing emails. If you prefer not to receive these, you can opt out by clicking the “unsubscribe” link in the email or contacting us at sales@merchfit.com.
8. Privacy Policy Updates
MerchFit may update this Privacy Policy periodically to reflect changes in our practices or Australian privacy requirements. We encourage you to review this policy regularly to stay informed.
9. Contact Us
For questions, concerns, or requests about your personal information or this Privacy Policy, please contact us:
Email: sales@merchfit.com
Postal Address: PO Box 4202, Lake Haven, NSW 2263
Effective Date: 19th February 2025